What Are Remote I.T. Support Services?
A remote I.T. support service is a team of I.T. professionals who provide assistance over the phone and/or internet and resolve technical issues for clients ranging from the general home user to businesses that may have different locations. Remote support services can be utilised for anything from fixing a simple software issue for the home user to providing more advanced technical support to businesses of many sizes.
How Does Remote I.T. Support Work?
Remote support is basically like a technician is there onsite with you just… invisible!
Remote access software allows the technician to see your screen and control your mouse and keyboard as if they were sitting in front of your computer. The technician connects to your computer remotely using the internet in order to provide you with support and assistance. To connect to your computer, the technician will use a special software program that allows them to access your system from their own computer. Once they are connected, they can diagnose and resolve any issues you may be having.
Are Remote I.T. Support Services Safe?
They sure are. As an example, SuperGeek utilises ‘AnyDesk’ remote access software when carrying out remote support appointments. AnyDesk uses banking-standard TLS 1.2 technology to encrypt all data transmitted between clients and servers. This means that your data is always safe and secure when using AnyDesk. Additionally, AnyDesk has been awarded numerous times for its high security standards so you can rest assured that your data is in good hands when accepting an AnyDesk connection.
Each remote access session requires an ID number or “Address” which the client must give to the technician for access. The client must also accept the remote desktop connection each time it is initiated. This means no one can access your system at any old time without your permission.
As a general rule of thumb, if you have not requested help and/or receive a call out of the blue from someone asking to remote access your PC or device it is usually best to decline the request. As convenient as remote access software is for I.T. companies, unfortunately scammers may pose as well-known companies and ask for access to attempt to steal your personal information or financial details.
Remote I.T. Support Service Benefits?
A remote IT support service provides many benefits for home clients and businesses, including the ability to get help from an technician no matter where you are located, convenience, cost savings and if you’d rather stay at home in your pajamas, we’d never know!
Convenience is perhaps the biggest benefit of a remote IT support service. Businesses can get the help they need without having to send someone on-site. This can save a lot of time and hassle, especially if the problem needs to be resolved swiftly. Home clients may benefit the same, if you’re late replying to a personal email and now it won’t send off – remote I.T. support can help with that!
Cost savings are another key benefit of a remote I.T. support service. Remote support is generally a slightly cheaper option as the technician does not have to drive to you therefore avoiding the need to cover travel and vehicle expenses. Although the technician is not attending onsite, they still provide the same level of knowledge and expertise!
Choosing a Remote I.T. Support provider?
When it comes to choosing a remote I.T. support service provider, there are a few things you should keep in mind. First, you’ll want to make sure that the provider has experience. Checking out reviews and testimonials before making your decision to see what others have said about the quality of their service and support is a good way. Asking the company a few questions beforehand can also help to bring you peace of mind that you are in the right hands. That being said, most companies have a guarantee associated with the quality of their service provided. With these factors in mind, you can be sure to choose a remote I.T. support service provider that’s right for you or your business.
What Can Remote I.T. Support Help With?
A lot, actually! As long as you have internet access and your computer or device is able to turn on and run (no hardware issues) it can generally be resolved remotely. This may include; email troubleshooting or account set up, printer wi-fi connection or scanning difficulties, software driver updates, general program configuration or removal, antivirus installation and set up, Microsoft Suite assistance, forgotten passwords, system optimisation, data backup and more!
How Can Remote Support Benefit My Business?
Remote I.T. support services are beneficial for businesses because it can help you save money and time. With a remote I.T. support service, businesses don’t have to worry about hiring and training I.T. staff or paying for expensive I.T. equipment and software. Businesses can also avoid the hassle of dealing with I.T. problems themselves. Instead, they can simply focus on running their business and leave the I.T. problems to the experts, if and when they arise!
In summary, remote I.T. support can be beneficial for many home and business clients. Not only is it convenient, but it is also generally more cost effective than onsite support while still providing the same or sometimes higher level of knowledge and support.