SuperGeek 3 Year Warranty

Below is our standard 3 year off-site warranty. If you would like our ‘SuperGeek Onsite Warranty’, click here 

This is the SuperGeek.com.au 3 year warranty. Unless otherwise stated all Desktop computers have a 3 Year Warranty* on all components.

What this means is that should any component fail during this 3 year period you may have that part replaced and will not be charged for the replacement part.

Should a product fail within the above warranty period, the customer must contact the SuperGeek call centre on 13 GEEK (13 4335).

If you are within a SuperGeek serviced area and would prefer a SuperGeek technician to come to your home or office and pick up the computer or change the faulty component, you will be charged at the regular SuperGeek rates under this warranty.

Warranty for the first 12 months

SuperGeek will organise for pickup from any major Australian City or Town, transporting and returning the product to and from SuperGeek  with proof of purchase in the form of a copy of tax invoice, including date of purchase within the product Warranty period.

Warranty claim within 12 months:

  1. Locate your tax invoice.
  2. Place a call to 134335 and request a Warranty Return to Manufacturers Authority (RMA), upon confirmation you will receive the RMA number.
  3. Place a copy of the tax invoice inside an envelope and write the RMA number on the outside of the envelope.
  4. Attach the envelope to the top of your computer with your current address and details.
  5. Package the computer in original box or suitable packaging and seal for courier to collect.

Warranty outside first 12 months till month 36.

You are required, at your expense, to transport the computer to the repairer.

  1. Locate your tax invoice.
  2. Place a call to 134335 and request a Warranty Return to Manufacturers Authority (RMA), upon confirmation you will receive the RMA number.
  3. Place a copy of the tax invoice inside an envelope and write the RMA number on the outside of the envelope.
  4. Attach the envelope to the top of your computer with your current address and details.
  5. Package the computer in original box or suitable packaging and arrange your own courier to deliver to the address provided by the SuperGeek call centre.

*This warranty only covers manufacturer’s faults.

It does not cover cleaning, normal wear and tear, damage caused by accident, neglect, misuse, improper installation or operation, acts of God, including but not limited to lightning flood earthquake and fire, power surge without Thor Technologies surge protection, computer viruses or infections, foreign matter entering the product such as liquid, moisture, insects or dirt or any damage caused from service, maintenance, modification or tampering by anyone other than SuperGeek’s authorised repairer.**

Operation of the product in excess of the specifications or intended purpose, use on electrical voltages other than those shown on the rating plate, or use with the serial number or rate label removed, shall be deemed abuse and all repairs thereafter shall be the sole liability of the customer.

Should your hard drive fail:

This Warranty will cover the reinstall of the operating system and system drivers as per licence COA affixed to the system. Note: No user data or software will be recovered, transferred or reinstalled or configured.

** If upon inspection / testing of your system it is deemed not a manufacturers fault, you will be charged for cost of parts and labour at SuperGeek’s standard rates.

This Warranty does not cover a SuperGeek technician to come to your home or office and replace the faulty part.

If you do not understand what you are accepting please speak to your SuperGeek technician now.

Failure to submit your acceptance of SuperGeek’s Warranty conditions will void your Warranty.

(* – The SuperGeek Warranty is only available within the first 30 days of purchase)

However, if you wish to include a technician coming to you in your warranty;

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