Online Helpdesk

(Help-desk hours are Monday to Friday 8.30 – 5.00pm)

We have SuperGeek technicians online now who can log into your computer to see if your problem can be fixed remotely. If so, our cost is only $45.00 per 20 minute intervals.

Not all problems can be accessed and fixed this way*. You must have internet access to the computer you need us to log into. Currently we can remote access your pc and help with the following problems;

  • Microsoft Office program issues (word, excel, powerpoint etc….)
  • Email issues (outlook, gmail, yahoo, hotmail etc…)
  • Your PC settings (display, hibernation, screensave etc…)
  • Windows configuration settings
  • Printer or other external device issues (scanner, camera, external hdd etc…)
  • Router and/or modem settings (need the brand and model)
  • Windows Firewall, defender, security essentials problems
  • Web browser issues (explorer, chrome, firefox, safari)
  • Anti-virus setup and settings
  • Backing up your computer
  • Other software and settings issues
If your problem is hardware or virus related or you need help in setting up a new pc, networking, wireless set-up, printer set-up then you need one of our onsite technicians who will come to your location. If this is the case please fill in our booking form on the right or call 13 GEEK (4335).

Remote Helpdesk for only $45.00!

Option One – Remote Access

If you would like to continue, please follow this process;

  1. Fill in the form below and click ‘Submit’
  2. Have your credit card ready*

Help-desk Process

  • This field is for validation purposes and should be left unchanged.

Option Two – We Come To You!

If you need one of our technicians to come out and service you at home or at work now, please enter your details into our booking form on the right of this page and one of our appointment setters will call you now and organise that for you. Our onsite cost is $135 for the first hour of service and $45 for every 20 mins after.

*Please note that this is a paid service and although our technicians will do everything they can to help you, there will be instances where we cannot fix your problem. If this happens there are no refunds. We can however book one of our onsite technicians to come and see you. Full ‘Terms & Conditions.