(Help-desk hours are Monday to Friday 8.30 – 5.00pm)
We have SuperGeek technicians online now who can log into your computer to see if your problem can be fixed remotely. If so, our cost is only $20.00 for the first 15mins.
Not all problems can be accessed and fixed this way*. You must have internet access to the computer you need us to log into. Currently we can remote access your pc and help with the following problems;
- Microsoft Word issues
- Outlook, Yahoo and Gmail issues
- PC software settings (display resolution, hibernation, screen saver)
- Windows configuration settings
- Printer settings
- Router and modem settings (specify model and brand)
- Windows firewall, defender, security essentials
- Web browser issues
- Anti virus settings
Remote Helpdesk for only $20.00!
Option One – Remote Access
If you would like to continue, please follow this process;
- Click here and download ‘Team Viewer’ remote access software
- Once downloaded, press ‘RUN’ (the lights will change from red to green)
- Write down ‘Your ID’ number and ‘Password’ number (we will need these)
- Fill in the form below and we will call you ASAP
- Have your credit card ready*
Option Two – Video Screen Record
If you have a working mic and a basic idea of what your problem is, please click here and use our ‘Video Screen Recorder’ which will allow you to record what is happening on your monitor. You can talk (if you have a mic) about your issues and after the recording is finished it will automatically be emailed to us. After we watch the video, we will reply as to whether we may be able to help you remotely or not. Cost is still $20.00 for the first 15 minutes.
Option Three – Call 13 GEEK
Please call 13 GEEK (4335) and ask to speak to our ‘Help-desk Technician’. He will step you through our Terms & Conditions, record your acceptance, action your payment and log in to fix your issues.
*Please note that this is a paid service and although our technicians will do everything they can to help you, there will be instances where we cannot fix your problem. If this happens there are no refunds. We can however book one of our mobile technicians to come and see you. Full ‘Terms & Conditions.