FAQ

Terms & Conditions

What are your operating hours?

Our Call Center is open for phone calls 24/7 Monday to Sunday to book your jobs. All other customer questions and inquiries will be handled between 8:00am – 5:00pm Monday to Saturday (except public holidays).

Our SuperGeek technicians can service your tech needs Monday to Saturday 8:00am – 10:00pm on availability.

How soon before a SuperGeek attends my booking?

SuperGeek will do its very best to get out to you the same day of booking. We always aim for same day service for critical requests like cloud backups or data recovery, however, on rare occasions it may have to be the next day.

How long will the booking take?

The length of the booking will vary depending on the quantity and severity of the work. We aim to have you back up and running within the hour, with the maximum data recovery possible however sometimes its just not possible. After a SuperGeek comes out and assesses the situation a more accurate calculation can be given.

Do you have a “No Solution, No Fee” Policy?

Yes, absolutely.
SuperGeek will make every effort to find a solution for your IT problem, however if we cannot provide a solution, we will not charge you for our services.

However if SuperGeek diagnoses your problem and offers a solution but you decline to accept their advice, you will be charged for our service.

If my computer needs hardware am I obligated to purchase through SuperGeek?

No.

There is no obligation to purchase hardware that SuperGeek recommend/require to complete the job, however you will still be required to pay the hourly rate.

How much do you charge?

SuperGeek has a flat rate with no callout fee. SuperGeek charges $135 including GST for the first hour of labour, and $45.00 for every 20 minutes after that. These charges exclude the price of any hardware that may be required to carry out the repairs.

How can I pay?

Cash, Credit Card, EFTPOS or Company cheque -  we just don’t accept American Express or Diners Club Cards