FAQ

Terms & Conditions SuperGeek Objective

What are your operating hours?

The Customer Service Centre in Brisbane is open 8am till 5pm Mon-Fri & 8am till 5pm Saturday to register requests for all kinds of computer repairs, cloud backups and data recovery services. The Geeks however often work outside these hours to suit their customers’ needs; so when you make a booking, we come out when it suits you best.

How soon before a Geek attends my booking?

SuperGeek will do its very best to get out to you the same day of booking. We always aim for same day service for critical requests like cloud backups or data recovery, however, on rare occasions it may have to be the next day.

How long will the booking take?

The length of the booking will vary depending on the quantity and severity of the work. We aim to have you back up and running within the hour, with the maximum data recovery possible however sometimes its just not possible. After a Geek has come out and assesses the situation a more accurate calculation can be given.

Do you have a “No Fix, No Fee” Policy?

Yes, absolutely.
SuperGeek will make every effort to find a solution for your IT problem, however if we cannot provide a solution, we will not charge you for our services.

However if SuperGeek diagnoses your problem and offers a solution but you decline to accept their advice, you will be charged for our service.

If my computer needs hardware am I obligated to purchase through SuperGeek?

No.

There is no obligation to purchase hardware that SuperGeek recommend/require to complete the job, however you will still be required to pay the hourly rate.

How much do you charge?

SuperGeek has a flat rate with no callout fee. SuperGeek charges $120 including GST for the first hour of labour, and $30.00 for every 15 minutes after that. These charges exclude the price of any hardware that may be required to carry out the repairs.

How can I pay?

Cash, Credit Card, EFTPOS or cheque -  we just don’t accept American Express or Diners Club Cards

What SuperGeek Customers Think

“Thank you for the brilliant service you guys provide. The communication was also excellent. We will definitely use you in the future and would highly recommend Super Geek!”

– V.Wood - Melbourne

“Joe was awesome. He stepped in when my regular computer guy let me down. He quickly sorted recovered files accidentally deleted from my late father’s computer, leaving us with files and memories that cannot be replaced. I can’t speak highly enough of Joe’s professionalism, expertise and caring approach.”

– I.Cliff - Brisbane

“I have had Michael fix my computer problems on three separate occasions and I am so pleased with his workmanship. He is obliging, knowledgeable and inordinately polite, considering he is dealing with someone who is well nigh computer illiterate and who constantly makes errors! I shall continue to rely on his expertise when the need arises”

– G.Ferguson - Brisbane

“I was more than satisfied with the courtesy, knowledge and the promptness of your technician here in Coffs Harbour. I would , and have , recommended your company to my friends already. Please thank the chap who came to fix my computer, as I found him most pleasant and obliging”

– A.Walker - Coffs Harbour

“Hi Supergeek, This is the second time I’ve used your company and once again I was very impressed by the prompt, friendly and knowledgeable service. I also consider your service to be very affordable and good value. Thank you for resolving my computer problems so efficiently.”

– S.Winn - Brisbane

“I cannot recommend Jeremy high enough. He addressed and diagnosed our issues immediately and set about resolving them. That he did. He was organized, had the correct equipment and went about his work diligently, without fuss.
I must also point out how reasonable he cost was. We look forward to working with you in the future.”

– D.Nelson - Brisbane

“Poor Michael had to answer and fix a multitude of computer queries/issues. Our computer communications is the lifeblood of our company and to know someone is there to help is very assuring. I appreciate Michael’s patience and knowledge and am confident knowing he is only a phone call away”

– Ann.W - Springfield Lakes